Billie Eilish: HIT ME HARD AND SOFT: THE TOUR
1st Pre-Order

All the following time is JAPAN time.

Schedule for application acceptance/lottery result announcement

● Application acceptance period

Fri, May 30/2025 12:00pm 

to Wed, Jun 11/2025 23:59

● Lottery result announcement

Tue, Jun 17/2025 18:00 

(Estimated Time)

*Due to system reasons, credit card payment processing may be done on the day before lottery result announcement.
● How to confirm the results
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Please check on the lottery result from Application Status Inquiry is here as soon as possible after the result is announced.

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For application status inquiry, both Application Receipt Number that is shown on the acceptance completion screen and Password for application status inquiry that was registered at the time of application are required.

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We will transmit a result notification email as support information at the time and date of the announcement above. However, if you don’t receive the email, please make sure to check on the lottery result in the (Application Status Inquiry) by yourself.

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Please configure the setting to allow emails from @pia.co.jp to be received. The email cannot be retransmitted.

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We are not responsible for any delay in delivery/non-delivery of the email due to an internet path failure or a misconfiguration of the mail server or the terminal you use.

*The system maintenance is conducted from 2:30am to 5.30am every Tuesday and Wednesday.

Details of the target Performance(s) for application

Billie Eilish: HIT ME HARD AND SOFT: THE TOUR

Sat, Aug 16/2025 18:00

Venue:SAITAMA SUPER ARENA

Type of Seat/Price(Tax included)：
CHANGEMAKER TICKET - 74,800JPY
GOLD SEAT - 48,800JPY
ARENA GA - 36,800JPY
SS SEAT - 19,800JPY
S SEAT - 15,800JPY
A SEAT - 9,800JPY

Sun, Aug 17/2025 17:00

Venue:SAITAMA SUPER ARENA

Type of Seat/Price(Tax included)：
CHANGEMAKER TICKET - 74,800JPY
GOLD SEAT - 48,800JPY
ARENA GA - 36,800JPY
SS SEAT - 19,800JPY
S SEAT - 15,800JPY
A SEAT - 9,800JPY

Precautions

【Ticket Detail】
▼CHANGEMAKER TICKET
*Stand Reserved Seat (Area closest to stage).
*Proceeds from the Changemaker Ticket will support nonprofits working to address the climate crisis and its many impacts.

▼GOLD SEAT
*Stand Reserved Seat (Area close to stage).

▼ARENA GA
*GA Tickets have individual reference numbers and designated blocks.

*A portion of every ticket sold will be donated to REVERB, Billie Eilish’s dedicated sustainability partner.

【REVERB】
Billie Eilish will continue her long-standing partnership with environmental nonprofit REVERB on this tour.
Building on the success of previous sustainability efforts, this tour will focus on reducing greenhouse gas pollution, decreasing single-use plastic waste, supporting climate action, and updating concession offerings to promote and encourage plant-based food options with Support+Feed and other not-for-profit organizations.

【Please Note】
*Children aged 6 and above require a ticket. Children under 6 are not allowed entry.
*Re-Sale Prohibited.
*Tickets may sell out during pre-order/pre-sale periods.
*Wheelchair-accessible area is located within SS SEAT area. If you wish to be allocated to wheelchair-accessible area, please purchase SS SEAT tickets, including accompanying individuals.
After purchasing a ticket, please contact H.I.P. 03-3475-9999 (weekdays 10:00am - 6:00pm JST) in advance for guidance on wheelchair-accessible areas. Please note that even if you have purchased other ticket tiers, we will not be able to provide you with a seat within those areas.
*Tickets will not be reissued for any reason.
*Please be noted that cancellation / changes / refunds will not be accepted for any reason after ticket orders have been fulfilled.
*In case the show is cancelled, please note that we do not compensate travel fee, accommodation fee, or any other costs you may have relating to the show cancellation.
*Open and start time is subject to change.
*View from some seats may be obstructed.
*Please note some seats may require that you remain seated during the performance for safety reasons.
*No re-entry
*Please note that videos and photographs of the venue, including members of the audience, may be published.
*Please refer to this website for any updates on the latest guidance.
We kindly ask for your cooperation in following the guidance of the staff members inside and around the venue on the day of the performance.
*Please note that resale of tickets is strictly prohibited. If ticket listings or purchases are found on auction sites such as Via Gogo, social medias, etc., the entry of the seller and buyer will be prohibited. No refunds will be allowed for any ticket that have been resold. Any problems directly related to tickets acquired through resale or transfer are not the responsibility of the organizer, promoter, or official ticket seller.
*Please discuss any issues that arise on the day of the show with the staff on site. We are unable to address inquiries made after the show dates, as we cannot verify the facts.

[Application and Ticket Information]
*Please note that if you apply for multiple tickets for the same performance date during the lottery pre-order, there is a possibility that you may win multiple tickets.
*Before applying, please read carefully the instructions on the application page regarding the ticket collection method.
*For credit card payments: Please ensure that you enter your credit card number and expiration date correctly, and verify that your credit limit is sufficient before applying. If payment cannot be processed at the time of the lottery, your application will be considered unsuccessful.
＜＜ If you bought tickets via Artist Pre-sale / Amex Pre-sale (when using Amex card issued outside of Japan) / H.I.P. Mobile membership Pre-order / Live Nation Japan Premium Club Pre-order / Ticket Pia＞＞
Tickets will be issued as paper tickets. After ticket issuance, please ensure that each person brings their own ticket to the venue.

Flow of Application

  1. Details of the performances that accept applications
    Please check on the details of the target Performance(s) for application, and then proceed by clicking the "NEXT" button after confirming the precautions about the performance.
  2. Precautions
    Please proceed to an application input screen by clicking the "Agree" button after confirming the precautions for application and methods for settlement/Ticket Issuance
  3. Application Input
    Input the necessary items in the entry form. If there are any mistakes in the content of the inputs, an error message will be displayed. Please enter your information according to the instructions on the screen.
  4. Confirmation of your application content
    Please check on the inputs again when your application content is displayed. If there is no problem, please click the "Entry" button.
  5. Completion of Application
    The application is completed when the application completion message is shown on the screen.
    *The application completion email will be transmitted.
    *Please make sure to confirm your application content in the Application Status Inquiry pages.